This Resolution of the Cabinet of Ministers of Ukraine No. 828 dated June 24, 2026, establishes a mechanism for mobile number portability (MNP service) through the “Diia” mobile application. Henceforth, citizens may change their mobile network operator while retaining their number entirely remotely, without visiting stores or offices. The Resolution also expands the functionality of the “Diia” portal by adding the capability to obtain tax information and interact with providers of electronic communication services.
**Structure and Main Provisions:**
The document consists of two parts: the approved “Procedure for Generating and Submitting an Application for Number Portability” and amendments to the Regulations on the Unified State Web Portal of Electronic Services (Resolution No. 1137). The main change compared to previous versions lies in the digitalization of the MNP process: whereas previously it required physical presence or a more complex identification procedure, the process is now fully automated via “Diia” using data from state registers.
**Key Aspects for Use:**
1. **Procedure:** The subscriber undergoes identification in “Diia,” selects the number portability service, completes an application (including selecting the desired date and time), and signs it. An application for identification with the new operator is generated simultaneously.
2. **Requirements:** The service is available to users who possess a Taxpayer Registration Number (RNOKPP) and a valid identity document (passport, residence permit, or driver’s license) registered in the relevant state databases.
3. **Gratuity:** The number portability service is provided to the subscriber free of charge.
4. **Technical Interaction:** Data exchange between “Diia” and operators takes place via the “Trembita” system, which guarantees the security and legal validity of the transmitted information.
5. **Additional Capabilities:** The Resolution also expands the functionality of “Diia” regarding the display of tax debt, the status of settlements with the budget, and the remote identification of e-residents.
