This order establishes a clear mechanism for cooperation between veteran support specialists (from the Ministry of Veterans Affairs) and the State Special Communications Service support unit. The document defines an algorithm of actions for both parties to ensure that veterans and demobilized persons have unhindered access to social guarantees and support. The primary goal is to ensure the coordination of efforts so that no individual is left unattended during their transition to civilian life or while resolving problematic issues.
**Structure and Main Provisions:**
The document consists of four sections: general provisions, interaction algorithm, coordination, and the procedure for information exchange. It is based on Resolutions of the Cabinet of Ministers of Ukraine No. 881 and No. 948, which regulate the activities of support services. Compared to previous general regulations, this order details interagency interaction specifically, establishing concrete deadlines and channels for the transfer of information between specialists of the Ministry of Veterans Affairs and the State Special Communications Service.
**Key Aspects for Implementation:**
1. **Response Deadlines:** Any request for information about an individual between the subjects of support must be processed within 5 working days.
2. **Information Exchange:** Interaction is conducted primarily in electronic form, in compliance with legislative requirements regarding personal data protection and confidentiality.
3. **Algorithm of Actions:** Support specialists refer individuals to the State Special Communications Service, and the service, in turn, informs veterans about the services available from specialists in their community.
4. **Coordination:** The Ministry of Veterans Affairs and the Administration of the State Special Communications Service provide methodological support to their units at the national level.
5. **Continuity:** In the event of circumstances that make the fulfillment of tasks impossible, the party is obligated to notify the other party no later than the next working day.
