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Case No. 766/3408/24 dated 05/03/2025

Here is the translation:

1. Subject of Dispute: Challenging the decision of the Kherson City Military Administration to refuse to review the consumer’s application regarding disconnection from centralized heating.

2. Main Arguments of the Court:
The court established that the plaintiff, as a consumer, has the right to be exempt from court fees in accordance with the Law “On Consumer Protection”. The Court of Appeal incorrectly returned the appellate complaint, without taking into account that the subject of the claim relates to the protection of consumer rights in the field of utility services. The Supreme Court emphasized that legislation provides consumers with the right to refuse centralized heating services through an established procedure.

3. Court Decision: The ruling of the Court of Appeal on returning the appellate complaint was canceled and the case was sent back to the Court of Appeal to resolve the issue of opening appellate proceedings.

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